Frequently Asked Questions

Everything you need to know about your jewelry order

How do I know what size or gauge to order?

We provide a comprehensive size chart on each product page. If you are unsure about your gauge or diameter, we recommend visiting a professional piercer to be measured before placing your order.

What materials are used in your jewelry?

Urban Body Jewelry uses high-quality materials including 316L Surgical Stainless Steel, G23 Titanium, 14k Gold, and various organic materials like wood, stone, and glass.

How long will it take for my order to arrive?

Standard shipping within the US typically takes 3-5 business days. International shipping times vary by location, usually ranging from 7-21 business days.

What is your return policy for body jewelry?

For health and safety reasons, we can only accept returns on items that are still in their original, heat-sealed clear packaging. Once the seal is broken, the item is no longer eligible for return or exchange.

Can I track my shipment?

Yes, once your order has been processed and shipped, you will receive an email notification containing a tracking number and a link to monitor your package's progress.

Do you offer wholesale pricing?

Currently, we focus on providing the best possible prices directly to consumers. We do not offer a traditional wholesale program at this time, but we do run frequent promotions for our loyal customers.