Returns & Exchanges
At Urban Body Jewelry, we prioritize hygiene and safety, allowing returns on unworn and unopened items within 30 days of delivery. Please ensure all jewelry remains in its original heat-sealed clear packaging to qualify for a refund or exchange.
Verify Eligibility
Ensure your items are in their original, unopened, and heat-sealed clear plastic packaging to comply with health and safety regulations.
Contact Support
Email our customer service team with your order number to receive a Return Merchandise Authorization (RMA) number and the return shipping address.
Package Your Items
Securely pack the unopened jewelry in a padded envelope or box along with a note containing your order number and RMA.
Ship and Track
Send the package back to us using a carrier of your choice with tracking enabled; once received and inspected, your refund will be processed within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing